Terms of service
TERMS OF SERVICE
Last updated: 13.05.2026
1. Provider and Contracting Party
This online store is operated by:
The Force Sport
Owner: Irena Vlasova-Tsvetkova
Dürener Straße 395
50935 Cologne
Germany
Email: info@theforcesport.net
Phone: +49 1578 8222487
Legal form: Einzelunternehmen
The provider applies the small business regulation under Section 19 of the German VAT Act (Umsatzsteuergesetz – UStG). Therefore, VAT is not charged and is not shown separately on invoices.
VAT ID / USt-IdNr.: Not available, as the provider applies the small business regulation under Section 19 UStG.
Throughout these Terms of Service, the terms “we”, “us” and “our” refer to The Force Sport. The terms “you” and “customer” refer to the person using our website, placing an order, making a reservation request, or purchasing products from us.
2. Scope of Application
These Terms of Service apply to all orders, purchases, reservation requests and uses of our online store by consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Our online store is intended for customers in Germany and other countries of the European Union.
These Terms apply in the version valid at the time the customer places the order.
3. Products and Services
Through our online store, we may offer, in particular:
- sportswear and clothing
- personalised or custom-made clothing
- sports equipment
- food supplements
- reservation options for training sessions, seminars or workshops
The exact products and services available are shown on the respective product or service pages.
Training sessions, seminars and workshops may currently be reserved through the website. Payment for training services is not processed through the website unless expressly stated otherwise.
4. Conclusion of Contract
The presentation of products in our online store does not constitute a legally binding offer, but an invitation to place an order.
You can place products in the shopping cart and proceed to checkout. Before submitting your order, you may review and correct your order details.
By clicking the order button at checkout, you submit a binding offer to purchase the products in your cart.
The contract is concluded when we accept your order. Acceptance may take place by:
- sending an order confirmation by email,
- dispatching the goods,
- requesting payment, or
- otherwise expressly confirming acceptance of the order.
We reserve the right to refuse or cancel orders where legally permitted, for example if a product is unavailable, if there is an obvious pricing error, if payment is not received, or if the order appears to be fraudulent or abusive.
5. Prices, Taxes and Shipping Costs
All prices shown in the online store are final prices.
As The Force Sport applies the small business regulation under Section 19 UStG, VAT is not charged and is not shown separately.
Shipping costs, if applicable, are displayed during checkout before the order is submitted.
For deliveries outside Germany, additional costs such as customs duties, import taxes or bank charges may arise. These costs are the responsibility of the customer only if they have been clearly indicated before the order is placed.
6. Payment
The payment methods available are displayed at checkout and may include payment options provided by Shopify and third-party payment providers.
Payment must be made using one of the payment methods offered at checkout.
If a payment is rejected, reversed or not completed, we may suspend processing of the order until payment has been received in full.
7. Delivery
Delivery is made to the delivery address provided by the customer during checkout.
Products may be shipped either by The Force Sport or directly by third-party suppliers, manufacturers, warehouses or fulfilment partners.
Estimated delivery times are displayed on the respective product page or during checkout.
Estimated delivery times may include:
Germany: 1–3 business days, unless otherwise stated on the product page
Bulgaria: 3–7 business days, unless otherwise stated on the product page
Other EU countries: as stated on the product page or during checkout
For dropshipping products, delivery times may be longer depending on the supplier, warehouse location and shipping provider. The applicable delivery time will be shown before the customer submits the order.
Delivery times are estimates and may vary due to product availability, public holidays, customs procedures, carrier delays or circumstances outside our control.
If a product is unavailable or delivery is significantly delayed, we will inform the customer as soon as possible. The customer’s statutory rights remain unaffected.
8. Dropshipping and Fulfilment by Third-Party Suppliers
Some products offered in our online store may be shipped directly to the customer by third-party suppliers, manufacturers, warehouses or fulfilment partners.
Even if a product is shipped by a third-party supplier or fulfilment partner, the customer’s contractual partner remains:
The Force Sport
Owner: Irena Vlasova-Tsvetkova
Dürener Straße 395
50935 Cologne
Germany
All customer rights arising from the purchase contract, including statutory warranty rights, the right of withdrawal, returns, refunds and complaints, must be exercised against The Force Sport.
The customer does not need to contact the supplier directly.
Delivery times may vary depending on the supplier, warehouse location, product availability, customs procedures, shipping provider or other circumstances outside our direct control. The estimated delivery times shown on the product page or during checkout apply.
If a product is shipped from outside the European Union, this will be indicated where legally required. Any additional costs, such as customs duties or import taxes, will only be borne by the customer if clearly stated before the order is placed.
We remain responsible for providing the customer with the legally required information before conclusion of the contract.
9. Incorrect Delivery Address
The customer is responsible for providing a correct and complete delivery address at the time of ordering.
The Force Sport is not responsible for non-delivery, delayed delivery or incorrect delivery caused by an incorrect or incomplete address provided by the customer.
If the parcel is delivered to an incorrect address provided by the customer and is not returned to us, we are not obliged to resend the order or issue a refund.
If the parcel is returned to us because of an incorrect or incomplete address, the customer may choose either:
- to have the order resent at the customer’s expense, or
- to receive a refund minus the original shipping costs, return shipping costs and any additional costs incurred.
The customer must respond within 14 days after we contact them regarding the returned parcel. If no response is received within this period, the order may be cancelled and refunded minus all applicable shipping and return costs.
10. Retention of Title
The goods remain our property until the purchase price has been paid in full.
11. Right of Withdrawal for Consumers
Consumers generally have a statutory right of withdrawal for distance contracts.
You have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement, for example by email.
Contact for withdrawal:
The Force Sport
Irena Vlasova-Tsvetkova
Dürener Straße 395
50935 Cologne
Germany
Email: info@theforcesport.net
You may use the model withdrawal form provided in our Return and Refund Policy, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your notice of withdrawal before the withdrawal period expires.
12. Consequences of Withdrawal
If you withdraw from the contract, we will refund all payments received from you, including the standard delivery costs, without undue delay and no later than 14 days from the day on which we receive your notice of withdrawal.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.
You must return the goods without undue delay and no later than 14 days from the day on which you inform us of your withdrawal.
The customer bears the direct cost of returning the goods.
Returned goods must be unused and, where applicable, in a condition suitable for resale.
You are only liable for any loss in value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Condition of Returned Goods To be eligible for a return, items must be in the same condition in which they were received — unworn, unused, and showing no signs of use or wear. All original packaging must be intact, and all product labels and tags must remain attached and undamaged, with no signs of removal or any attempt to reattach them. Items that do not meet these conditions may not be accepted for return and may be sent back to the customer at their expense.
Refunds, Inspection of Returned Goods and Loss of Value
We may withhold the refund until we have received the returned goods or until the customer has provided proof that the goods have been sent back, whichever is earlier, unless we have offered to collect the goods.
After receiving the returned goods, we will inspect them to determine whether they are complete, unused, unopened where applicable, and whether they have only been handled in a way necessary to establish their nature, characteristics and functioning.
For sealed products that are not suitable for return for reasons of health protection or hygiene, including certain food supplements, the right of withdrawal may expire if the seal has been removed after delivery.
If the returned goods show a loss of value caused by handling beyond what was necessary to establish their nature, characteristics and functioning, the customer may be liable for this loss of value under applicable law.
If the refund has not yet been issued, we may deduct the corresponding loss of value from the refund amount, provided that the legal requirements are met.
If the refund has already been issued before we receive and inspect the returned goods, and the returned goods arrive opened, damaged, incomplete, used, or otherwise show a loss of value caused by handling beyond what is legally permitted, we reserve the right to claim the corresponding compensation for loss of value from the customer.
We will inform the customer by email about the result of the inspection and any deduction or compensation claim.
13. Exclusion or Expiry of the Right of Withdrawal
The right of withdrawal does not apply, or may expire, in particular in the following cases:
a) Custom-made or personalised products
The right of withdrawal does not apply to goods that are not prefabricated and for the production of which an individual choice or decision by the customer is decisive, or goods that are clearly tailored to the customer’s personal needs.
This includes, for example, personalised clothing, printed team clothing, custom designs, individual names, logos, numbers, colours or other customer-specific specifications.
b) Sealed goods for health protection or hygiene reasons
The right of withdrawal may not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
This may apply, for example, to certain supplements, hygiene-sensitive products or sealed products where the seal has been opened.
c) Services and training reservations
Where services are offered, special withdrawal rules may apply. If a service begins before the end of the withdrawal period at the customer’s express request, the customer may be required to pay a proportionate amount for services already provided.
At present, training sessions, seminars and workshops may be reserved through the website, but payment for training services is not processed through the website unless expressly stated otherwise.
14. Returns and Refunds
Further information about returns, refunds, return shipping and the model withdrawal form can be found in our Return and Refund Policy.
The Return and Refund Policy forms part of these Terms of Service.
Returns must be sent to the return address provided by us. Customers should contact us before returning any product in order to receive the correct return instructions.
The customer is responsible for the direct cost of returning goods in the event of withdrawal, unless we have expressly agreed otherwise.
Please do not return products directly to a supplier or manufacturer unless we have expressly instructed you to do so.
15. Statutory Warranty Rights
Consumers are entitled to the statutory warranty rights under German law.
If a product is defective, the customer may have statutory rights, including repair, replacement, price reduction, withdrawal from the contract or damages, depending on the legal requirements.
Nothing in these Terms limits your mandatory statutory consumer rights.
16. Product Information and Supplements
We make reasonable efforts to ensure that product descriptions, images, prices and availability information are accurate and up to date.
However, minor differences in colour, design or appearance may occur, for example due to screen settings or production variations.
Food supplements are not medicines and are not intended to diagnose, treat, cure or prevent any disease.
Information about supplements is provided for general product information only and does not replace medical advice.
Customers should follow all instructions, recommended dosages and warnings shown on the product packaging or product page.
If you are pregnant, breastfeeding, taking medication or have a medical condition, you should consult a qualified healthcare professional before using supplements.
Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
17. Customer Account and Accuracy of Information
You agree to provide current, complete and accurate information when placing an order or using our website.
You are responsible for ensuring that your contact details, delivery address and payment information are correct.
We are not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete customer information.
18. Prohibited Uses
You may not use our website or services:
- for any unlawful purpose,
- to violate any applicable laws or regulations,
- to infringe the rights of third parties,
- to submit false or misleading information,
- to transmit viruses, malware or harmful code,
- to interfere with the security or operation of the website,
- to scrape, copy or misuse website content without permission,
- to harass, abuse, defame or discriminate against others.
We reserve the right to suspend or terminate access to our website or services if these Terms are violated.
19. Intellectual Property
All content on this website, including text, images, logos, graphics, designs, product photos and other materials, is owned by or licensed to The Force Sport, unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish or use our content for commercial purposes without our prior written consent.
Customer-provided logos, names, images or designs for personalised products must not infringe third-party rights.
The customer is responsible for ensuring that they have the necessary rights and permissions to use any materials provided to us.
20. Personalised Products and Customer Materials
If you order personalised or custom-made products, you are responsible for checking all details before submitting the order, including spelling, names, numbers, logos, colours, sizes and design specifications.
We are not responsible for mistakes in personalised products caused by incorrect information provided by the customer.
We may refuse to produce personalised products if the requested content is unlawful, offensive, discriminatory, hateful, pornographic, infringes third-party rights or is otherwise inappropriate.
21. Training, Seminars and Workshops
Where training sessions, seminars or workshops are offered, the details, location, schedule and conditions will be provided on the relevant page or communicated separately.
Participation in sports activities involves physical effort and a risk of injury.
Participants are responsible for ensuring that they are physically fit to participate.
Participants must follow the instructions of trainers and comply with safety rules.
For minors, participation may require the consent of a parent or legal guardian.
Unless expressly stated otherwise, reservations for training sessions, seminars or workshops made through the website are reservation requests only and do not constitute paid online purchases.
22. Liability
We are liable without limitation for damages caused intentionally or by gross negligence, for injury to life, body or health, and in cases where liability is mandatory under applicable law.
In cases of slight negligence, we are only liable for breaches of essential contractual obligations.
Essential contractual obligations are obligations whose fulfilment is necessary for the proper performance of the contract and on whose compliance the customer may regularly rely.
In such cases, liability is limited to the typical and foreseeable damage.
The above limitations do not affect mandatory statutory consumer rights.
23. Third-Party Services and Links
Our website may include links to third-party websites or use third-party services, including payment providers, shipping providers, suppliers, fulfilment partners or Shopify services.
We are not responsible for the content, availability or practices of third-party websites or services, unless required by law.
Use of third-party services may be subject to the terms and privacy policies of the respective provider.
24. Data Protection
The processing of personal data is described in our Privacy Policy.
Our Privacy Policy forms part of the legal information available on our website.
25. Packaging and Environmental Compliance
Where legally required, The Force Sport will comply with applicable packaging and environmental obligations.
For sales and shipments in Germany, packaging law obligations may apply, including registration with the LUCID Packaging Register and participation in a packaging system.
LUCID registration number: will be added if legally required.
26. Alternative Dispute Resolution
We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board, unless legally required.
27. Governing Law
These Terms of Service are governed by the laws of the Federal Republic of Germany.
If the customer is a consumer and has their habitual residence in another country, the mandatory consumer protection laws of that country remain unaffected.
28. Contract Language
The contract language is German.
English and Bulgarian versions of these Terms may be provided for convenience.
In case of inconsistencies, the version expressly designated as legally binding shall apply.
Recommended legally binding version: German.
29. Changes to These Terms
We may update these Terms of Service from time to time.
The version available on our website at the time of the order applies to the respective order.
30. Contact
If you have any questions about these Terms of Service, please contact us:
The Force Sport
Owner: Irena Vlasova-Tsvetkova
Dürener Straße 395
50935 Cologne
Germany
Email: info@theforcesport.net
Phone: +49 1578 8222487