Refund policy
Right of Withdrawal
Clients can withdraw within 14 days from:
- Online products: supplements, equipment
- Club services: subscriptions, trainings, seminars
Contact via email or phone, include name, date, product/service. Refund within 14 days.
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period will expire after fourteen (14) days from the day on which you, or a third party indicated by you who is not the carrier, takes physical possession of the goods.
To exercise the right of withdrawal, you must inform us
The Force Sport GbR
Dürener Straße 395
50935 Cologne, Germany
Email: info@theforcesport.net
Phone: +49 1578 8222487
of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen (14) days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen (14) days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@theforcesport.net. Please note that returns must be sent to the following address:
Dürener Straße 395
50935 Cologne, Germany
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any questions, you can always contact us at info@theforcesport.net.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (like beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As described above, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
You shall bear the direct costs of returning the goods.
If more than 15 business days have passed since we approved your return, please contact us at info@theforcesport.net
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email).
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it to us.)
To:
The Force Sport GbR
Dürener Straße 395
50935 Cologne, Germany
Email: info@theforcesport.net
Phone: +49 1578 8222487
I/we () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*):
- Ordered on () _____________ / Received on () _______________
- Name of consumer(s): _______________________________________
- Address of consumer(s): _____________________________________
- Signature of consumer(s) (only if this form is submitted on paper):
- Date: _______________
(*) Delete as appropriate.